Shipping Policy
1. Nature of Products
All products sold by Hong Kong Yichen Trading Co., Ltd. are digital virtual products, including but not limited to yoga course materials, digital guides, and online resources. No physical items will be shipped, and delivery is conducted exclusively via electronic means.
2. Delivery Process
2.1 After completing the payment, customers must provide a valid email address to receive the product download link.
2.2 The download link and access instructions will be sent to the provided email address by our team.
2.3 Customers are required to ensure the accuracy of the registered email address; the company shall not be liable for delivery failures caused by incorrect or invalid email information.
3. Delivery Timeframe
3.1 Orders are typically processed within 1-2 business days after payment confirmation.
3.2 For urgent requests, customers may contact our support team via email to expedite processing (subject to availability).
3.3 Delivery time may be extended during public holidays or peak periods, and customers will be notified of any delays via email.
4. Shipping Fees
4.1 Since all products are delivered electronically, no shipping, handling, or customs fees apply to any orders.
4.2 The total price displayed at checkout includes the full cost of the virtual product, with no hidden charges.
5. International Delivery
5.1 Virtual products are available for global delivery via email, with no geographical restrictions.
5.2 Customers are responsible for complying with local laws and regulations regarding the import and use of digital content in their respective regions.
5.3 Hong Kong Yichen Trading Co., Ltd. shall not be held liable for any legal issues arising from non-compliance with local regulations.
6. Technical Support
6.1 If the download link is not received within the specified timeframe, customers must contact our support team within 7 business days of payment.
6.2 We will reissue the link or provide alternative access methods promptly upon verification of the order.
6.3 Technical assistance for download or access issues is available via the customer support email.
7. Terms and Conditions
7.1 All virtual product download links are for personal use only and may not be shared, reproduced, or distributed without prior written permission.
7.2 Hong Kong Yichen Trading Co., Ltd. reserves the right to modify this Shipping Policy at any time; updated versions will be posted on the official website.
7.3 By placing an order, customers acknowledge and agree to the terms outlined in this Shipping Policy.
Company Name: Hong Kong Yichen Trading Co., Ltd.
Company Address: RM 27, 2/F, BLK A, KWAI SHING IND BLDG PH 1, 36-40 TAI LIN PAI ROAD, KWAI CHUNG HONG KONG